What To Expect After You Book With Candid Studios

Once you book, your Candid Studios client portal is where everything comes together. On your Home page, the Your Journey tracker shows where you are: Booked, Planning, Your day, Creating your story and Ready for you.

This guide walks through each stage, what you will see, and the parts of the portal that fit it.

Booked

Once booking is confirmed, your event details show in the portal, and your agreement, payment schedule and estimates appear in Documents.

• Open Documents to see your agreement, deposit, remaining balance and payment schedule. See How To See What You Owe And Pay Your Balance.
• Invite your partner so you can plan together. See How To Invite Your Partner To Your Client Portal.
• If something looks missing, you can message Candid from Home.
• Your photographer and videographer appear once they are assigned.

Planning

This is the stage to share your vision. On Home, use the highlighted Next step.

• Complete your pre-production questionnaire. It covers timeline, vendors, songs and must-have shots. See How To Complete Your Pre-Production Questionnaire.
• Browse recommended vendors in your wedding market. See How To Find Recommended Vendors In Your Area.
• Get proof of insurance if your venue asks for it. See How To Get Proof Of Insurance For Your Venue.
• Set up photo challenges for your guests. See How To Use The Guest Camera At Your Event.
• Keep your contact details current. See How To Update Your Account Details And Password.

Your Day

Your Home page lists each part of your event with its date and the photo and video start times. Check them before the day.

• Share the Guest Camera QR sign. Guests scan the QR and snap photos and short videos, and everything lands in your private guest album.
• Message your team from Home if you have a question about your day. See How To Message The Candid Studios Team.

Creating Your Story

After your event, your photos and film are being edited, and you will see "We're crafting your story" on Home.

• Editing typically takes about 3–5 weeks after your event.
• We email you, and notify you in the portal, the moment your gallery and film are ready.
• There is nothing you need to do while you wait. If you check early, you may see "Delivery is in progress. Check back soon, or open Galleries from the sidebar when your links go live."

Ready For You

When delivery is complete, Home says "Your gallery is ready" and "Open Galleries to relive your day." Photos and film live under Galleries.

• Open your photo gallery, then download, favorite and share. See How To View And Download Your Photos and How To Favorite And Share Your Photos.
• Watch your film and leave timestamped comments. See How To Watch Your Film And Leave Feedback.
• Sign the Photography & Videography Release to download full-resolution photos and access the film. See How Photo And Film Delivery Works.
• Keep a backup copy off your phone.
• Know someone planning an event? After delivery, look under More, then Referral, to get your personal link and earn rewards when someone books through it.