How To Message The Candid Studios Team
Send a message about your event from your client portal, or reach us by email.
- One business day usual reply
- Messages in your portal
Your client portal's message thread is the best place for questions about your day. Everyone working on your event sees it, and we usually reply within one business day.
Step 1
Open Help And Choose Open Messages
Choose Help in the sidebar. Under Message Candid, choose Open messages. The same page has our support email and answers to common questions.
Step 2
Or Message Someone On Your Team
Your Home page lists Your team for the event. Choose Message next to a team member. Your message goes into your project thread and they get a studio notification.
Step 3
Write In Your Project Thread
Messages open on your event page, in the Messages tab. Type your question and send it. Earlier messages stay in the thread so you can look back at them.
Frequently Asked Questions
How quickly will I hear back?
We usually reply within one business day.
Can I email instead?
Yes. Email support@candidstudios.net at any time.
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